Frequently asked questions
Everything you need to know about reporting and tracking hazards.
Do I have to give my name to report a hazard?
No. You can report completely anonymously, just helping the community. If you'd like status updates by text or email, you can optionally share your name and contact details; they stay private and are never shown on the public map.
What happens after I pin a hazard?
Our team reviews the report and verifies it against local safety codes. Once verified, we identify the responsible party, whether that's the city, a commercial owner, or a homeowner, and send formal notice letters until the hazard is corrected. The pin's status updates publicly at every step.
What do the statuses mean?
New/Reported means the report just came in. Under Investigation means our team is reviewing it. Verified statuses (Active, Disputed, Notified) mean we've confirmed the hazard and are pursuing a fix. Closed/Corrected means it's fixed; Closed/Unverified means we couldn't confirm the hazard.
What kinds of hazards can I report?
Pavement and trip hazards, unmarked wet floors, low-hanging tree branches over sidewalks, loose railguards in stairways or walkways, broken playground equipment, and construction hazards.
Should I add a photo?
Yes, if you safely can. A photo helps our team verify the hazard faster and makes the notice to the responsible party more compelling.
What if the hazard is an emergency?
HazardPin is not an emergency service. If a condition poses an immediate danger to life, such as a downed power line, a gas leak, or a structure collapse, call 911 first.
How do I check on a hazard I reported?
Use Track a Hazard to search by street address or report ID, or find its pin on the map. If you shared contact details when reporting, you'll also receive status updates directly.
Still have a question? Pin a hazard and include it in the description. Our team reads every report.